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JOE BLOGGS / Operations Manager
31, THE STREET, THE TOWN NG1 234 / JOEBLOGGS@AOL.COM / (07948) 111222
“JOE IS PROACTIVE AND DRIVES EXCEPTIONAL SERVICE TO CLIENTS.”
~ Carly O’Donnelly, CEO ABC Enterprises
Objective
I am a competent Operations Manager with the proven ability to lead, manage and mentor an operational team to successfully deliver against critical, internal and external Key Performance Indicators and Service Level Agreements. I am highly competent at evaluating, developing and implementing processes and procedures to deliver an efficient and effective service in order to minimise operational, financial and reputational risk. I am also an effective communicator with excellent interpersonal, negotiating and influencing skills. I am looking for a new challenge in a mid-sized enterprise.
Work history
OPERATIONS MANAGER
ABC Enterprises 2015 – 2019
As a hands on Operations Manager at this home delivery company, my role was to lead, motivate and develop a team of shop floor personnel to achieve their daily production and quality targets. I delivered sustainable process improvements, productivity gains and downtime reduction using lean manufacturing tools and techniques. Unfortunately I was made redundant early in the year.
OPERATIONS MANAGER
ABC Leisure 2011 – 2015
My role at this dynamic Leisure Centre included driving and achieving centre financial targets and KPIs, covering customer service targets, occupancy targets, revenue targets, payroll costs and participation levels. I was required to ensure the delivery of enjoyable, cost-effective and safe activities, whilst establishing and maintaining excellent relationships with customers and potential customers. In addition, I ensured that all safe systems of work are adhered to.
OPERATIONS MANAGER
RAB Enterprises 2009 – 2011
My role at this city theatre included ensure that all contracts, licenses and documentation required for the safe and effective operation of the centre were in place and adhered to consistently. I supported the preparation of annual service plans, financial plans and statistics, and had line management responsibilities for recruitment & induction; delivering training, appraisals, development and performance management of staff, as necessary.
Education
BSc BUSINESS STUDIES (1ST CLASS HONOURS)
Lincoln University, Lincoln 2007 – 2009
A-LEVEL ENGLISH (B), MATHS (B), PHYSICS (C), BUSINESS (A)
Lincoln College, Lincoln 2005 – 2007
9 GCSES INC. ENGLISH (A), MATHS (A) AND BUSINESS (A)
Lincoln Comprehensive, Lincoln 2001 – 2005
“JOE IS AN ENERGETIC INDIVIDUAL WITH A PASSION FOR SERVICE EXCELLENCE. HE THRIVES ON CHALLENGING SITUATIONS.”
~ Jerry Sadler, CEO, ABC Leisure
Skills
- Passionate about customer service, with a drive to deliver customer service excellence.
- Proven motivational and leadership skills, with a strong emphasis on coaching for development.
- Strong communication skills with the ability to adjust style based on the situation.
- Able to work under pressure and think on one’s feet when dealing with difficult situations.
- Experience of Quality Management Processes.
- Confident and outgoing.
- Computer Literate.
- Flexible with working hours.
“JOE HAS A CAN-DO ATTITUDE AND IS ABLE TO EFFECTIVELY ANTICIPATE CUSTOMER NEEDS.”
~ Tom Kerry, CEO, RAB Enterprises
Achievements
ABC Enterprises:
- Exceeded the daily production and quality targets set for me from time-to-time by a minimum 10% threshold every single day.
- Achieved cost savings totalling around £200k per year through the introduction of measures to make productivity gains and reduce downtime. using lean manufacturing techniques.
ABC Leisure:
- Exceeded the centre financial targets set for me by a minimum 15% threshold every year.
- Exceeded customer service targets by a minimum 25% threshold every year.
- Achieved cost savings totalling around £96k per year through productivity gains.
Interests
- Spending time with family
- Climbing
- Skiing
- Cooking
- Hiking
- Mountain boarding
- Trading on the stock market
- Paragliding
- Travelling
- Visiting the gym
- Theatre
- Playing tennis
- Watching ice hockey
- Restoring vintage cars
- Woodworking
References
Carly O’Donnelly, CEO
ABC Enterprises
123, The Street, The City
NG1 234
carlyd@abcenterprises.co.uk
(01949) 123456
Jerry Sadler
CEO
ABC Leisure
456, The Street, The City
NG1 234
jerrysadler@abcleisure.co.uk
(0115) 9123456
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