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Ali Carter
— Team leader —
1234 west street, Arnold Ng5 8Dy / 07984 111222 / alicarter@aol.com
Profile
- Experienced Team Leader with over 10 years’ experience within the insurance industry.
- A strong leader with the ability to motivate staff and ensure a high level of customer service.
- Ability to recognise and developing talent within an organisation and continuously improve the success of the organisation.
- Strong communicator, with the ability to work well with others, and build strong relationships.
- Ability to improve efficiency within an organisation, including productivity and profitability.
- Ambitious individual, focused on professional and personal development.
Achievements
- Promoted twice in seven years.
- Helped improve staff retention at Veer by 50% due to improved performance management and training.
- Increased profits by 20% at Spark as a result of upselling on additional products to every customer.
Work history
Team Leader / TTY Insurance, Sep 2017 – Feb 2021
- Responsible for overseeing a team of 15 customer service advisors, providing a range of insurance products, including life insurance and contents insurance.
- Motivating the team to ensure they achieve personal goals, as well as contributing to the overall goals of the team.
- Monitoring staff performance and making suggestions for improvements, where necessary.
- Maintaining staff levels and ensuring staff shortages were dealt with promptly, including arranging cover from current staff and temporary staff.
- Supporting HR with any staff issues, including absence and poor conduct.
- Conducting interviews for the recruitment of new staff members, and managing the offer process, together with the HR department.
Team Leader / Veer Insurance, Jan 2015 – Sep 2017
- Promotion from Assistant Team Leader to Team Leader.
- Conducting interviews for new staff and managing the staff rota, ensuring cover where necessary.
- Responsible for motivating staff and managing employee performance, ensuring targets are achieved.
- Managing the disciplinary process, together with an HR representative.
- Dealing with customer queries and complaints where necessary.
- Implementing new processes and procedures to improve the efficiency of the team.
- Delivering staff training and helping support staff to reach their own goals, as well as those of the team and company as a whole.
Assistant Team Leader / Veer Insurance, Jan 2013 – Jan 2015
- Answering insurance queries and providing a high level of customer service.
- Responding to customer complaints and supporting team members where necessary.
- Coaching team members to ensure the highest standard of customer service.
- Monitoring performance and providing suggestions, where necessary to improve performance.
- Supporting the Team Leader with recruitment and performance management.
- Providing cover for the Team Leader during holidays and absence.
Assistant Team Leader / Spark Coffee House, Mar 2010 – Jan 2013
- Promotion from Sales Advisor to Assistant Team Leader.
- Managing a small team of 6, ensuring all team members were working towards the goals of the company and delivering exceptional customer service.
- Interviewing staff and making recommendations to the Area Manager.
- Attending management meetings and presenting on occasions.
- Motivating staff and undertaking performance management meetings with the Area Manager.
- Providing cover for Sales Advisors when necessary, including during exceptionally busy periods and holidays.
- Keeping up to date on any changes within the sector, including new products and potential competitors.
Sales advisor / Spark Coffee House, Jan 2008 – Mar 2010
- Serving customers sitting in and take out coffees and pastries, ensuring high level of customer service.
- Upselling other products as required, including coffee extras, cakes and biscuits.
- Mentoring and training new members of staff, ensuring they are supported in delivering a high-quality service to customers.
- Clearing and wiping surfaces before and after customer visits.
- Helping with dishes and general maintenance of the coffee shop.
- Dealing with any customer concerns, including complaints and managing the expectations of customers.
Key knowledge, skills & expertise
- Strong Leader – Able to successfully lead and motivate teams and individuals to improve performance.
- Exceptional Communicator – A strong communicator with the ability to work well with individuals.
- Sales Expert – Extensive sales experience with the ability to successfully upsell products and services.
- Goal Oriented – Driven by achieving goals; achieves and exceeds targets.
- Innovative – Constantly drives to make positive changes for the benefit of the business.
- Recruitment – Experience in full recruitment cycle, with the ability to find the best fit for the business.
Qualifications
HNC Business Management
Open University – 2009 – 2010
Modules included: Human Resource Management, Marketing Essentials, Management
NC Business
Columbia College – 2008 – 2009
Modules included: Marketing, Economics, Skills for Customer Care, Developing Skills for Employment
Template details:
4 quick ways to spruce up your team leader job application
Even if you have all the relevant skills and qualifications, your CV may not get a second glance if it doesn’t look the part. Your CV has to make a great first impression, both on looks and the quality of the content.
If you’ve recently been finding it difficult to get a job interview, please follow our quick guide below on how to spruce up your job application:
1. Use better paper
Using high quality paper demonstrates that you really care about the role you’re applying for. Cheap, scrappy paper gives the opposite impression. Take the time to research and find good quality paper to use for your CV.
The density of paper is measured in grams per square metre (gsm). The typical weight you will find for standard photocopy paper is 80gsm. This is the paper we would advise against, as it is too thin and uninspiring for such an important document as your CV.
The ideal weight for excellent quality paper is between 100-120gsm.
2. Use a good printer
If you’re printing out your CV, your Team Leader CV template will look so much better if it is printed using a quality printer. This shows the recruiter that you care about the role, and will ensure the printed version of your CV looks just as good as it did on your laptop screen.
Low quality printing looks careless and doesn’t show the employer that you are really interested in the role. Every detail, from the font you choose to the paper you print on matters. First impressions count for everything, so don’t let your self down by using an old and outdated printer.
3. Tailor your team leader CV
Recruiters look through hundreds of CVs each week, so it’s really easy to spot if someone has written a generic CV without giving much thought to the role. Read the job description carefully and ensure that both your CV and covering letter are perfectly tailored to the job requirements. Reading a relevant job profile can also help you hone in on the most desirable skills for this type of supervisory role.
Every aspect of your CV should be tailored to suit the supervisor or team leader role specification, together with the needs and requirements of the target business. You want to make them feel that you are passionate about the role and the company, rather than simply applying to every vacancy you can find.
4. Be positive
So a recruiter is looking for a candidate with a 2:1 degree and you have a 2:2, sending your CV in with no explanation is a sure fire way to guarantee it will find the rubbish bin.
If you don’t entirely meet the job specification, tell the recruiter in your covering letter why they should still consider you. For example, you might not have the exact qualifications but you might make up for this with your experience or accolades you have achieved.
Don’t assume that the recruiter will recognise potential from your CV with ease. They will spend just a few seconds filtering through the pile on their desk, and the only thing they’ll spot in those few seconds is that you haven’t got the qualification they’re looking for. Give them a reason not to reject you, and stay clear from what you can’t do and focus upon what you can.
Transferable skills have to be pointed out to the employer. The hiring manager will be expecting to receive lots of applications that don’t cover all the key skills and qualifications in the job advert. So unless they are stated as mandatory or you know them to be, you should still apply but tailor your credentials.
NB – this CV template was originally published on 11th February 2016 and it has been completely updated for 2021.
