Here’s page two of our free Food Services Assistant CV template:
Open Sans, Open Sans Light and Open Sans Extra Bold – https://fonts.google.com/specimen/Open+Sans
Font for food icon at the top (there are lots of icons with this font which you could choose as an alternative, such as a coffee cup if you are going for a coffee shop job) : https://www.1001fonts.com/journal-dingbats-1-font.html
CV advice: how to write a cover letter for a customer service role
Attaching a cover letter to your CV is another great way of showing the hiring manager that you are passionate about the role, and may increase your chances of getting an interview.
A customer service based role requires great communication and customer facing skills, as well as the ability to empathise and resolve complaints. As well as your CV, a cover letter is another great opportunity to demonstrate you have what it takes to exceed expectations in the customer service sector.
Here are a few awesome tips to show the employer that you have what it takes to provide exceptional customer service…
What are your best customer service qualities?
Before you write a cover letter you need to understand what your best qualities are and how they will benefit an employer in a customer service based role. The standard skills that would be required in this sector would be –
- Problem solving
- Helping difficult or angry customers
- Being friendly
- Working well under pressure
Look back over your work experience and find instances when you had to use these skills, and provide examples both in your CV and cover letter. A cover letter should support the claims you’ve made in your CV and help the employer to see that you have the right qualities for the customer service role available.
What motivates you/why do you want the job?
Why do you want to work in a customer service based role, and why do you want to work for that specific company?
These are both important questions that an employer would want answering, and sometimes a CV can’t always address that directly. Your cover letter should do so, and why you love working in customer service and what attracted you to the role is a great opener.
Your cover letter needs to ooze passion for the role and dedication to helping customers. A great example of what could motivate you in this sector is your desire to help others, meet new people and provide a fantastic customer experience.
Whatever your motivation for working in this industry, make it clear to the employer and inject enthusiasm and friendliness into your cover letter.
What do I need to know about the company?
Writing a generic cover letter is a bad idea and it will stick out like a sore thumb. An employer can easily spot a generic letter when it isn’t specific enough to what they do and who their customers are.
Research the company to find out as much as you can about what product or service they offer, and who their customers are. In addition, what are the company’s goals and how do they communicate with their customers – is it by phone, email or face to face?
Try to align your cover letter with your work experience and explain how that experience will directly transfer over to the employer. Use examples and stay clear of making claims without actually providing evidence.