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JESSICA JONES | Hotel worker
123 Fairway, Birmingham B1 234
I have 5 years’ experience in a busy City Centre hotel, providing, I have demonstrated exceptional time-management skills, the ability to adapt to change and the ability to handle multiple priorities under exceptional customer service to clients.
Excellent communication and interpersonal skills, especially when dealing with speakers of other languages. Proficiency in French and German to a high standard.
Hotel XYZ, Birmingham : 2005 – date
My duties at Hotel XYZ include:
- Checking guests in and out of the Hotel.
- Issuing room keys, leaflets and discount cards, etc.
- Finalising guest bills, collecting payment and providing change.
- Running reports on the computer for management.
- Counting and verifying cash, keys, gift certificates and wireless internet cards with departing shift.
- Printing updated in-house, arrival, departure, and room status reports every two hours.
- Checking all unresolved departures.
- Completing welcome calls.
- Ensuring the front desk area is kept clean and tidy.
- Responding to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
- Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
- Providing information to staff and/or clients about special activities and events.
- Observing and reporting any security issues to the Manager.
BSc Business with Languages (Upper 2nd Class honours)
Birmingham University, 2016 – 2018
A Level English (A), Maths (B), French (B), German (C)
Birmingham City College, 2014 – 2016
9 GCSEs Grade C and above including English (A) and Maths (A)
Birmingham Secondary School, 2010 – 2014
“Jessica has a friendly personality, with a genuine desire to help and please others. She displays the ability to think clearly and make quick decisions. She has excellent numeracy and logistical planning skills, coupled with a professional manner and a calm, rational approach in hectic situations.”
George Jefferies, Manager, Hotel XYZ
This CV uses some adapted content from https://www.indeed.co.uk/Hotel-Worker-jobs?vjk=8f6254c0333a3013
Our one-page hotel worker CV template is a great starting point for those looking to work in the hospitality industry. It can also be adapted to suit any role where a single page will provide adequate information for the employer.
4 mistakes to avoid on your hospitality CV
How long does an employer spend reading your CV? There have been lots of studies conducted, and the time varies greatly. However, one thing is certain – it’s very low!
If you scour the internet you will come across an article that will say between 5-7 seconds. Another may say 10-20 seconds. Finally, you’ll probably read about the ‘30 second test’ and what you need to do to pass it. Whilst all of these may be true, it is very difficult to accurately predict how long an employer will spend reading YOUR application. But let’s face it, if you make a mistake you are very likely to spoil your chances.
If they employer spends less than a minute skim reading your CV, they are going to focus upon any mistakes you make. It will likely not matter how great your credentials are, as this will stick out in their mind.
A mistake on such an important part of the process shows a lack of care. It also shows a lack of passion and diligence on your part, and will not end well for you.
So how do you avoid these mistakes?
We’ve compiled a list of the 4 CV mistakes we often see on far too many applications. We’ve decided to avoid the most obvious mistakes, like spelling and grammar, focusing on the ‘not so obvious’.
Here are the 4 CV mistakes people make and how to avoid them on your hospitality CV.
1. Failing to make the employer feel wanted
We wanted to begin with probably the most common CV mistake – second to spelling and grammatical errors. This popular error is one you must certainly avoid if you want to get through to the interview – and that’s failing to make the employer feel wanted.
So how do you do that?
The important word we need to settle on here is ‘tailor’. Your CV should always be written specifically for each and every employer you apply too. That means you need to customise or ‘tailor’ your CV to the role and the hospitality industry.
The employer wants to feel wanted, so the best way to do that is to write your CV to them – and only them! Don’t write a generic CV that can be used to send to any employer you choose. Instead, write a new one each time if you’re applying to more than one.
This will ensure you address all of their criteria as set out in the job spec, and also include a vision that aligns with the hotel itself. For example, you can write a personal statement which demonstrates your understanding of the particular hotel that you’re applying to, and you can share their goals for the future.
For a more detailed guide on how to tailor your hospitality CV, please go to – How to tailor your CV to the role.
2. Failing to demonstrate commercial awareness
One of the best ways to grab the attention of the employer is to ensure your CV oozes commercial awareness. The hiring manager should pick up your CV and instantly realise that you know what you’re talking about.
Following on from our tailored approach in the previous point, your CV needs to be written from a commercial perspective. All the right lingo and industry jargon should be present, but be careful not to overdo it. You want them to recognise your potential and knowledge for the industry, but not at the expense of over confidence or arrogance seeping through.
If you have very little experience in the hotel industry, it doesn’t mean to say you can’t catch up. Before you write your CV you should always research the company by reading their website and social media pages. In addition, try to find as many articles and journals as possible on both their company and the industry.
By swotting up on the latest news and market trends in hospitality, you are putting yourself right in the middle of everything. Absorb like a sponge, and make plenty of notes that can help shape your CV.
Membership of and involvement with professional organisations can also demonstrate commercial awareness and a passion for the hospitality industry. For example:
3. Failing to use an appropriate file format for your hospitality CV
A quick and simple mistake which can easily be rectified is ensuring you use the right file format. Take into consideration that most employers will be using Windows 7 or 10, and that an Apple Mac file format is likely to cause confusion.
Create and save your CV using the most obvious file format – doc, docx, or PDF. Our advice would be to use Microsoft Office 2010 and send more than one file format. For example, you could send both a docx and a PDF. This will ensure they have no problems opening it.
If you are emailing the hotel directly, please state that you are happy to re-send the file if it doesn’t come through properly. This is quite unlikely if you follow the above, but at least you’ve made yourself more accessible to re-send if anything does go wrong.
4. Failing to meet the job specifications
Try not to focus upon the salary and the benefits as your sole choice for applying. Sure, if the money is fantastic and the company car sells it for you, then we can understand why you might apply. But before you do, have you checked to see what the company expects from an employee? Do you have the right qualifications?
Make sure you fully read and understand the job specification. Are there any mandatory requests for skills or qualifications? One of the most common reasons why an employer rejects a CV is because it lacks the minimum requirements. This could be a set of skills or even experience in the field.
There is certainly nothing wrong with aiming high and writing a CV that demonstrates your potential. If you don’t have the relevant experience but can show comparable examples, this is a fantastic way of proving you have what it takes. But if you are genuinely under qualified and stand little to no chance of being hired, then don’t waste yours and their time.
Instead, you should do one of two things. Either gain the qualifications, skills and experience required; or apply for something within your skill set. If you dream career is just out of your grasp, then do something about it. Spend the time researching what is required and get started today. It may take a few years, but it will be worth it in the end.
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