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CLARE WHITBY-JONES – SECRETARY
CONTACT
8, THE STREET, THE TOWN, THE CITY NG1 234
CLAREWJONES@AOL.COM \ 07456 123456
WWW.CLAREWJONES.COM
OBJECTIVE
I am a highly competent Secretary with experience of working both independently and collaboratively with a wider team of PAs, secretaries and administrative staff. I provide a high standard of support with fantastic attention to detail. I am looking for a secretarial/administrative role preferably with the opportunity of working across various departments.
WORK HISTORY
SENIOR SECRETARY | JONES PLC, LEEDS 2017 – DATE
Working to support the team by receiving telephone calls from clients, contacts and external and internal staff; transferring calls and relaying messages to the team where necessary; typing letters, reports, agendas, proposals, PowerPoint presentations and other general correspondence; typing of accounts including amendments and roll forward new sets.
SECRETARY | SMITH & CO, LEEDS 2014 – 2017
Diary management, arranging meetings, booking meetings rooms, conference call lines, arranging travel, accommodation, lunches and car parking places. Ensuring the marketing software is updated with client/external contact information; working with other areas of the business including the Marketing Team by researching and applying events to the centralised networking calendar; providing support at marketing events and various other administration duties on an occasional ad hoc basis.
SECRETARY | RBC ADMIN, LEEDS 2012 – 2014
General administration duties including photocopying, scanning, binding, all aspects of filing (setting up new files/archiving), processing incoming and outgoing post, opening and distributing mail, supporting reception with cover during busy times and absence including providing support with drinks, lunches, clearing meeting rooms, cleaning the coffee machine.
LEGAL SECRETARY | SOLICITORSRUS, LEEDS 2012 – 2014
Supporting legal advisers in relation to document production including working on complex, long and intricate documents; opening and closing files; general file management; assisting with production of monthly/quarterly reports; typing of correspondence and preparing mail for signature; preparing enclosures for mail; answering the telephone and dealing with routine enquiries, taking messages etc; making appointments/booking meeting rooms, travel arrangements and submitting expense claims for legal advisers.
EDUCATION
A LEVELS 2009 – 2011
ABC College Ltd : English (B), Maths (C), Art (B)
GCSES 2005 – 2009
9 GCSES grade C or above including English (A) and Maths (B)
SKILLS
- Experience of managing own workload.
- Positive attitude with strength of character and determination to succeed.
- Ability to maintain high standards and pay close attention to detail, working in a neat, tidy and methodical way.
- Excellent keyboard skills with comprehensive knowledge of Outlook, Word and data room set up.
- Willingness and proven capability to work alone if required.
- Well-presented and well spoken.
- Ability to work under pressure and meet deadlines, getting things right first time.
- Having a flexible and pro-active approach to work.
- Excellent communication skills.
- Self-confidence and ability to demonstrate initiative.
- Ability to grasp things quickly and easily.
- Enthusiastic, energetic with a positive, can do attitude.
- Excellent presentation skills reflected in work.
- Ability to maintain confidentiality at all times.
PROFESSIONAL MEMBERSHIPS
INSTITUTE OF CHARTERED SECRETARIES AND ADMINISTRATORS SINCE 2015
INSTITUTE OF ADMINISTRATIVE MANAGEMENT SINCE 2017
ASSOCIATION OF EXECUTIVE AND ADMINISTRATIVE PROFESSIONALS SINCE 2018
INTERESTS
- Flying
- Bungee jumping
- Abseiling
- Indoor and outdoor climbing
- Snowboarding
- Water skiing
REFERENCES
Jane Jones, CEO
Jones Plc
janejones@jonesplc.com
(01949) 123123
Jane Smith, CEO
Smith & Co
janesmith@smith&co.com
(01949) 456456
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CV advice: how to make your secretary CV perform better than the rest
Having a slight edge over your competition is crucial when it comes to writing a secretary CV, and if you want to get to the interview stage you need to create a CV that outperforms the rest.
In order to figure out how to make your CV perform better you need to put yourself in the shoes of the employer and consider…
What is the employer looking for?
The obvious answer to this would be – the right skills, qualifications and experience. Those three are exactly what any company would be looking for on a CV, but there is also another very important aspect that an employer wants to know when reviewing your application.
The hiring manager wants to know how you performed in your previous roles so they can get a better understanding of how you will do so in theirs. Most of the CVs you’ll be up against will just list all of the previous daily tasks and responsibilities without any indication of what they achieved and how they performed.
This is your chance to be different and make your CV stand out from the rest. Using the right words can help focus you on achievements – see our article ‘What are the best words to use in a CV or Résumé?‘
How can I improve my employment history section?
Rather than just listing your daily tasks you need to also consider how you can showcase any outstanding performances and achievements. One of the best ways to do this is to first of all consider what the new employer would want to see.
For instance, if you are applying for a secretarial / customer service based role then the employer would be looking to see how well you communicate with customers, problem solve, deal with customer complaints, and so on. Look back over your work history at all of the roles that were customer facing and think about how you performed.
- Was there an instance where you solved an issue with a very angry customer?
- Did you come up with a great idea to improve customer service?
- Did you receive a promotion due to your customer service excellence?
- Have you ever been tasked with training new employees?
Once you’ve answered the questions above you can now look to see how you can incorporate that into your employment history to help the employer see how well you performed and how easily those skills and ideas can be transferred over.
Can I use numbers to explain my performance?
Yes, one of the best ways to demonstrate your outstanding performance is to give actual stats and figures. So rather than stating this –
‘My marketing plan increased revenue’
You should instead say –
‘My marketing plan increased revenue by 15% for the months of July and August’
If you are applying for a sales role then using numbers and revenue generated would be an essential part of showing an employer how well you’ve performed in the past. Writing a CV for a Sales Executive job with an Audi dealership would be a great example of how you would implement sales, revenue, targets met, and anything else you achieved during your time.
‘I consistently met and exceeded my monthly sales targets for 2018. My target for March was 15 cars and I sold 25, generating over £300,000 of revenue’
‘I won the award for top salesman of the month five times in 2016, hitting my monthly targets a total of 11 times in that year also’
Membership of professional organisations
Joining a professional organisation can show that you’re really interested in and committed to your profession. Some relevant organisations for secretaries are:
- Institute of Chartered Secretaries and Administrators
- Association of Medical Secretaries
- Association of University Administrators
How much of a difference will all this make to my secretary CV?
If you are able to insert a few examples of how you performed like we’ve detailed above into your secretary CV, you are going to add a huge amount of value to your application and stand a much better chance of getting an interview.
An employer wants to not only see that you have the right skills and qualifications, but that you’ve performed well in your previous roles and have the stats to back that claim up. A CV that doesn’t provide any evidence, but makes lots of bold and cliché statements is not going to get very far.
