A well-written solid example of a Customer Service Advisor CV, with a professional profile, work history incorporating achievements, key skills and sample education section. The focus here is on achievements, with attractive shaded boxes and custom bulleted lists ensuring that your past work stands out from the page - and the crowd.
I am a highly skilled and versatile Customer Service Professional with expertise in providing service excellence within a call centre environment.
I am effective in high-pressured and demanding environments, ensuring adaptability, flexibility and complete focus on critical business deliverables.
I am a competent communicator who can effectively build rapport and strong relationships with customers and colleagues, allowing for the quick integration into any team and environment.
I am exceptionally organised and methodical and I am confident prioritising and managing a demanding workload to meet multiple responsibilities simultaneously.
I am resilient and dedicated with the ability to respond to customers professionally and knowledgeably.
I take all steps to actively upsell products at every customer interaction.
Microsoft Office: Word, Excel and Outlook
Accuracy & Attention to Detail
Ability to Meet Deadlines
Performance Tracking & Monitoring
Problem & Issue Resolution
Ability to Meet Targets
Monitoring Performance & KPIs
April 2010-Present | Customer Service Advisor &Team Leader | Lloyds Banking Group (Call Centre)
During the last eleven years with Lloyds, I have progressed and covered a number of business areas, including managing a number of existing client accounts and for ultimately ensuring customer satisfaction within the mortgages and savings and investments teams. I worked within a busy inbound call centre environment which required me to work to strict deadlines and performance targets. I must work cross-functionally with other areas of the business to ensure a streamlined process of customer support.
Demonstrating meticulous attention to detail when updating client files and records of all interactions further achieving an overall 95% for file accuracy
Frequently exceeded key performance targets of a response rate within 24 hours for all incoming enquiries
Designing and delivering staff training in how to effectively resolve escalated complaints and issues
April 2007-April 2010 | Customer Service Assistant | Endsleigh Car Insurance
Within this role I was responsible for dealing with all inbound calls within a busy call centre environment, responding professionally and knowledgeably to approximately 70 calls per day, escalating to the relevant department where necessary. I utilised a range of in-house programmes, including Purgo and Microsoft Office.
Achieved over 85% in recorded calls with customers further highlighting my ability to deliver excellent customer service, interpret the customer needs and communicate effectively to resolve and conclude their enquiry in a timely manner
Took every opportunity to identify and resolve customer issues and actively sold suitable products and services where applicable
Achieved exceptional performance in relation to the ability to learn new software programmes and systems, including Purgo
September 2004-April 2007 | Customer Advisor | Bristol Street Motors
I was recruited as a Customer Advisor to manage existing client accounts and work widely with the Customer Service Team and Client Support Manager to ensure the attainment of business targets and objectives. I ensured I responded to all incoming enquiries and managed the CRM database. I adapted to working within a busy call-centre environment and rapidly advanced my knowledge of working within a regulated environment.
Ensured a detailed knowledge of all products, service plans and promotions to effectively advise customers and consistently achieved individual performance targets
Diligently processed customer policies and procedures with accuracy and attention to detail
May 2002-May 2004 | Retail Assistant | Lidl Supermarkets
Whilst studying for my A Levels, I secured a part-time role within a busy retail environment and gained all-round experience in managing and responding to customer enquiries. As this was my first customer service role, I completed a range of internal training courses, including customer service, up-selling techniques and how to effectively resolve complaints.
Consistently achieved high ratings in customer service observations and received highly positive feedback for customer interactions and communication
Internal Training courses: Customer Service, Up-selling, Communication and Sales Techniques (Lloyds Banking Group)
A Levels Business (B), IT (C) and English Literature (C) | 2002-2004
5 GCSEs Including English, Science and Mathematics Grade A-C | 2000-2002
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Please note that the standard length for a CV in the UK is two pages. We have included some additional example content in this CV as inspiration, which has meant the template has spanned onto a third page. However, we would generally recommend that you stick to the two page rule for most roles.
Jen Wiss-Carline has been a Senior Manager and Consultant for several sizeable companies which included dealing with all aspects of staff management and recruitment. She is also a Solicitor and Chartered Legal Executive, having been admitted as a Fellow in February 2006.