This simple ATS-friendly CV template includes example information for a Shop Assistant, Store Assistant, Retail Assistant or similar retail job. It breaks your work experience down into skill areas, making it easier for prospective employers to see that you have what they are looking for.
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– Claire Francis –
ADDRESS : 71, High Street, Arnold NG5 8DY
TELEPHONE : 07984 111222
EMAIL : email@example.com
I am a reliable, hard-working individual with a good range of experience in both a convenience shop and a large clothes store. I am friendly, organised and competent in carrying out all typical tasks involved for this position. I am IT literate / MS Office competent. I am looking for a full time role (35 hours+) and I can be flexible as to shift patterns.
Shop Assistant (20 – 25 hours/week)
Mill Stores, Derby / May 2020 – date
Mill Stores is a small but busy convenience store located on a family housing estate. Although for other staff there are usually two people per shift, I often cover shifts alone. I have introduced several successful ideas to the store including a delivery service (with Uber), local craft beers and the design of several successful leaflet drops.
My responsibilities include:
– Customer service –
Greeting customers with a friendly attitude and helping with any queries
Serving customers, using till and giving correct change or processing card payments
Dealing with PayPoint purchases / bill payments, mobile top-ups
Familiar with ID legislation – comfortable asking for and checking customers’ ID
Handling parcels for Hermes, DPD and Amazon
Using National Lottery machine for draw entries and lucky dips
Dealing with occasional complaints – reassuring, finding a resolution and calming the customer
– Stock management –
Checking stock levels and recording low stock that needs to be bought
Unloading stock from the wholesaler and storing or putting on shelves as needed
Restocking products and making sure shelves and fridges look tidy
Checking stock is in-date and removing out-of-date products as needed
Checking newspaper / mag deliveries against invoices, dealing with discrepancies, sending back unsold papers
Checking prices are correct to ensure they are profitable
– General –
Checking float before shifts and cashing up after, adjusting float so consistent next day
Wiping down all surfaces especially common touch-points for general hygiene and Covid-19 safety
Helping out with general cleaning and hoovering to keep the shop floor tidy
H & S, Derby / August 2019 – April 2020
H & S is a large city-centre clothes shop offering affordable high-street fashion. My responsibilities included:
– Customer service –
Greeting customers and dealing with their enquiries
Serving customers on the tills for purchases and returns
Encouraging customers to provide details to maintain a good customer relationship
Upselling e.g. suggesting accessories or related products
Ensuring purchased products are nicely presented when bagged up
Dealing with objections i.e. where they try something on and don’t like it
Dealing with customer complaints
– Stock management –
Researching and understanding features of the product range
Checking the stock room where the customer’s target size is not on display
Making sure the stock is replenished and properly folded/presented
Putting aside clothes for 48 hrs and steaming where they have been tried on but not purchased for hygiene
Periodical stock take and reporting
– General –
Making sure the tills are open, checking and putting in the float
General cleaning to keep the shop floor tidy
Assisting with planning of internal events e.g. staff parties
I left this position due to relocating.
Level 3 CPD Award in Retail Assistant and Personal Shopper
Derby Academy / July 2019
This 50 hour course covered retail foundations such as consumer behaviour, dealing with complaints and marketing.
Derby Academy / June 2019
9 GCSEs grade C and above including English and Maths
In my spare time I enjoy going to the gym, investments and property renovation. I also love spending time with my four rescue dogs and often take part in events to raise money for rescue charities.
References available on request.
This Shop Assistant CV template also works very well for a sales person, store assistant, retail assistant, retail sales assistant and so on.
Here’s a full preview of page one of this template, with example content:
Here’s page two of the template:
How to write a CV for a Shop Assistant role
Before you start writing your CV, do study the job advert carefully. Pick out any requirements that seem particularly important to the employer and ensure you incorporate these in your CV. If the job advert gives little detail, review a typical job description for a list of skills typically favoured for this role. Try:
Here is a typical example job advert for this role:
From this, you can see that teamwork in a fast-paced environment is particularly important to the employer. Therefore, when writing your CV, you would emphasise which of your past roles match this type of environment.
You would also ensure that your CV:
Mentions any experience that covers the other requirements such as numeracy type tasks (e.g. cashing up)
Includes IT literacy as a skill
Mentions that you are happy to be flexible with working hours – preferably in the personal profile section
The basic structure of a CV for a Shop Assistant role is as follows:
Personal information (name, address, phone, email)
Personal profile (optional)
Work history (most recent first)
Qualifications (highest first)
References (completely optional as the employer will ask for these before hiring you)
As noted, the personal profile section is entirely optional but useful for telling the employer how you match their main requirements.
The interests section is also optional but useful for highlighting health-promoting activities, and making you more relatable.
Although Shop Assistants don’t need any formal qualifications, employers for this role typically value:
English and Maths GCSE (Grade C or above)
Basic IT qualifications or experience
Good numeracy skills backed up by qualifications or experience
What to avoid on your Shop Assistant CV
Leave off any information that might attract discrimination (protected characteristics) such as religion, race etc.
Leave off any indication of your marital status or children to avoid any bias.
Don’t list your home phone number unless you’re there to take the call!
Ensure your email address is reasonably professional – i.e. firstname.lastname@example.org is fine, but email@example.com is not.
Leave off any social media accounts, unless they present you in a good light (for example, showing that you share industry-relevant topics and/or engage professionally in industry-relevant discussion). Do however include your LinkedIn profile if you have used it to expand on your CV – find out how to build a killer LinkedIn profile here.
Leave off your website address, unless it primarily showcases industry-relevant discussion/material.
Jen Wiss-Carline has been a Senior Manager and Consultant for several sizeable companies which included dealing with all aspects of staff management and recruitment. She is also a Solicitor and Chartered Legal Executive, having been admitted as a Fellow in February 2006.