Shop assistant CV (free template)

This simple ATS-friendly CV template includes example information for a Shop Assistant, Store Assistant, Retail Assistant or similar retail job. It breaks your work experience down into skill areas, making it easier for prospective employers to see that you have what they are looking for.

CV template details:

  • CV ref: #229
  • File size: 20kb
  • File format: .docx (Microsoft Word)
  • File name: Shop_Assistant_CV_template.docx
  • Fonts required: Times New Roman
  • Price:
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About this CV template:

A very simple CV with a plain border and splashes of blue and grey. This classic design is the perfect way to present your information without distractions.

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Text preview of this CV template:

This is a text-only preview - download the formatted Word file using the link above.

– Claire Francis –

Shop Assistant

ADDRESS : 71, High Street, Arnold NG5 8DY

TELEPHONE : 07984 111222



I am a reliable, hard-working individual with a good range of experience in both a convenience shop and a large clothes store. I am friendly, organised and competent in carrying out all typical tasks involved for this position. I am IT literate / MS Office competent. I am looking for a full time role (35 hours+) and I can be flexible as to shift patterns.

Work history

Shop Assistant (20 – 25 hours/week)

Mill Stores, Derby / May 2020 – date      

Mill Stores is a small but busy convenience store located on a family housing estate. Although for other staff there are usually two people per shift, I often cover shifts alone. I have introduced several successful ideas to the store including a delivery service (with Uber), local craft beers and the design of several successful leaflet drops.

My responsibilities include:

– Customer service –

  • Greeting customers with a friendly attitude and helping with any queries
  • Serving customers, using till and giving correct change or processing card payments
  • Dealing with PayPoint purchases / bill payments, mobile top-ups
  • Familiar with ID legislation – comfortable asking for and checking customers’ ID
  • Handling parcels for Hermes, DPD and Amazon
  • Using National Lottery machine for draw entries and lucky dips
  • Dealing with occasional complaints – reassuring, finding a resolution and calming the customer

– Stock management –

  • Checking stock levels and recording low stock that needs to be bought
  • Unloading stock from the wholesaler and storing or putting on shelves as needed
  • Restocking products and making sure shelves and fridges look tidy
  • Checking stock is in-date and removing out-of-date products as needed
  • Checking newspaper / mag deliveries against invoices, dealing with discrepancies, sending back unsold papers
  • Checking prices are correct to ensure they are profitable

– General –

  • Checking float before shifts and cashing up after, adjusting float so consistent next day
  • Wiping down all surfaces especially common touch-points for general hygiene and Covid-19 safety
  • Helping out with general cleaning and hoovering to keep the shop floor tidy

Shop Assistant

H & S, Derby / August 2019 – April 2020

H & S is a large city-centre clothes shop offering affordable high-street fashion. My responsibilities included:

– Customer service –

  • Greeting customers and dealing with their enquiries
  • Serving customers on the tills for purchases and returns
  • Encouraging customers to provide details to maintain a good customer relationship
  • Upselling e.g. suggesting accessories or related products
  • Ensuring purchased products are nicely presented when bagged up
  • Dealing with objections i.e. where they try something on and don’t like it
  • Dealing with customer complaints

– Stock management –

  • Researching and understanding features of the product range
  • Checking the stock room where the customer’s target size is not on display
  • Making sure the stock is replenished and properly folded/presented
  • Putting aside clothes for 48 hrs and steaming where they have been tried on but not purchased for hygiene
  • Periodical stock take and reporting

– General –

  • Making sure the tills are open, checking and putting in the float
  • General cleaning to keep the shop floor tidy
  • Assisting with planning of internal events e.g. staff parties

I left this position due to relocating.


Level 3 CPD Award in Retail Assistant and Personal Shopper

Derby Academy  / July 2019           

This 50 hour course covered retail foundations such as consumer behaviour, dealing with complaints and marketing.


Derby Academy / June 2019           

9 GCSEs grade C and above including English and Maths


In my spare time I enjoy going to the gym, investments and property renovation. I also love spending time with my four rescue dogs and often take part in events to raise money for rescue charities.

References available on request.

Template details:

This Shop Assistant CV template also works very well for a sales person, store assistant, retail assistant, retail sales assistant and so on.

Here’s a full preview of page one of this template, with example content:

Shop assistant CV template - page 1

Here’s page two of the template:

Shop assistant CV template - page 2

How to write a CV for a Shop Assistant role

Before you start writing your CV, do study the job advert carefully. Pick out any requirements that seem particularly important to the employer and ensure you incorporate these in your CV. If the job advert gives little detail, review a typical job description for a list of skills typically favoured for this role. Try:

Here is a typical example job advert for this role:

Job advert for a shop assistant

From this, you can see that teamwork in a fast-paced environment is particularly important to the employer. Therefore, when writing your CV, you would emphasise which of your past roles match this type of environment.

You would also ensure that your CV:

  • Mentions any experience that covers the other requirements such as numeracy type tasks (e.g. cashing up)
  • Includes IT literacy as a skill
  • Mentions that you are happy to be flexible with working hours – preferably in the personal profile section

CV structure

The basic structure of a CV for a Shop Assistant role is as follows:

  • Personal information (name, address, phone, email)
  • Personal profile (optional)
  • Work history (most recent first)
  • Qualifications (highest first)
  • Interests (optional)
  • References (completely optional as the employer will ask for these before hiring you)

As noted, the personal profile section is entirely optional but useful for telling the employer how you match their main requirements.

The interests section is also optional but useful for highlighting health-promoting activities, and making you more relatable.

Although Shop Assistants don’t need any formal qualifications, employers for this role typically value:

  • English and Maths GCSE (Grade C or above)
  • Basic IT qualifications or experience
  • Good numeracy skills backed up by qualifications or experience

What to avoid on your Shop Assistant CV

  • Leave off any information that might attract discrimination (protected characteristics) such as religion, race etc.
  • Leave off any indication of your marital status or children to avoid any bias.
  • Don’t list your home phone number unless you’re there to take the call!
  • Ensure your email address is reasonably professional – i.e. is fine, but is not.
  • Leave off any social media accounts, unless they present you in a good light (for example, showing that you share industry-relevant topics and/or engage professionally in industry-relevant discussion). Do however include your LinkedIn profile if you have used it to expand on your CV – find out how to build a killer LinkedIn profile here.
  • Leave off your website address, unless it primarily showcases industry-relevant discussion/material.

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