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MICHELLE JONES
01234 567890 \ MICHELLE.JONES@AOL.COM
123, GRANBY AVENUE, STOKE-ON-TRENT, STAFFS S12 34Y
OBJECTIVE
I am a competent customer service team member with an excellent background in the retail sector, looking for my next challenge. I am a competent customer service team member with an excellent background in the retail sector, looking for my next challenge.
WORK HISTORY
2009 – date
Customer Service Member
Bradley Foods Ltd
- My responsibilities include answering the telephone, dealing with customer service requests, informing customers of the progress of their orders and scheduling meetings for my manager.
- I was awarded Employee of the Month 7 times over the past two years.
- Customer feedback rated me 4.9 out of 5 for my customer service skills.
2003 – 2009
Customer Service Assistant
Fantastic Foods Ltd
- My responsibilities included processing orders, filing, typing letters, arranging accommodation for the sales team and dealing with customers face-to-face who visited the offices.
- I was promoted from a junior role to a team leader position after 2 years.
- I introduced several efficiency processes that the Company continues to use.
2001 – 2003
Customer Service Trainee
Super Foods United
My responsibilities included stacking shelves, checking stock, helping customers find products and dealing with complaints.
1999 – 2001
Office Junior
Some Company plc
QUALIFICATIONS
2009 – 2011
NVQ Certificate/Diploma in Customer Service – Level 4
ABC College
2007 – 2009
NVQ Certificate/Diploma in Customer Service – Level 3
ABC College
2005 – 2007
NVQ Certificate/Diploma in Customer Service – Levels 1 and 2
SKILLS
- Patience
- Attentiveness
- Time management skills
- Persuasion skills
- Empathy
- Clear communication skills
- Ability to use positive language
- A calming presence
- Tenacity
- Willingness to learn / fast learner
HOBBIES AND INTERESTS
In my spare time I enjoy going to the cinema and theatre. I also love playing table tennis and badminton. I collect vinyl and have a particular interest in rare Neil Diamond records.
REFERENCES
Mable Jones, Line Manager
Bradley Foods Limited, 123, The Street, The Town, West Bridgford NG2 3BT
t: (01949) 831234 | e: mable.jones@bradley.com
Tim Smith, Line Manager
Fantastic Foods Ltd, 123, The Boulevard, The Town, West Bridgford NG2 3BT
t: (01949) 831236 | e: tim.smith@fantasticfoods.com
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The 3 most popular customer service CV mistakes and how to avoid them
The standard in CV writing has risen dramatically over the past few years, largely due to the abundance of free information online and the free CV templates available. Not only can you very quickly and easily make your CV look amazing by choosing from any number of hundreds of available templates, you can also find thousands of articles at the touch of a button helping you to create the very best professional CV.
This is all fantastic news but it doesn’t stop you from making a mistake, and when faced with possibly hundreds of other candidates it may only take just the one error to have your application thrown onto the ‘no’ pile.
Here are the 3 most popular CV mistakes and how to avoid them:
Avoid spelling and grammatical errors
Although this may be the most obvious mistake to avoid, employers still come across spelling and grammatical errors when reading through applications. It’s also probably one of the most annoying and frustrating mistakes to see on a CV, and one which could instantly put the hiring manager off from taking your application seriously.
It may not matter how skilled, experienced and qualified you are for the role if you are prone to make such easy mistakes on such an important step of the process. Your CV not only has to look professional, it also has to be completely error free if you want to stand any chance of gaining an interview.
One of the best ways to ensure your CV is up to standard is to have it checked by someone else. If you decide to only go by your own proofread you are taking quite a big risk. Another pair of eyes is the best way to find any small errors, and you could also ask them for their feedback on the overall presentation and quality – an added bonus!
Look for someone who has extensive experience in reading CVs and going through the interview process. Not only will they be accustomed to reading lots of CVs, they will have an experienced keen eye that can easily spot a mistake and offer some great advice on your CV overall. You may also get some insider tips on how to write a CV as well as some interview tips and tricks.
Don’t write a generic customer service CV
Writing just one customer service CV that can be sent out to many employers is a thing of the past, and if you want to stay ahead of the competition you should be custom writing your CV specifically to the job description and the industry you are applying for.
A generic CV will be spotted a mile away by any experienced hiring manager, and instead what they like to see is someone who has taken the time to conduct the right research and have used that knowledge to tailor their CV to the role and the company.
One of the best ways to tailor a CV to the role is to read through the job description and extract key words and important skills and qualifications. Assuming you can match what they are looking for, you can then begin to tailor your CV using similar keywords, terminology and an overall general approach for what they are looking for.
If you decide to have a ‘Core skills’ section on your CV, this would be a great place to highlight the relevant skills to clearly show that you are the right person for the job. When using the same or similar words as seen in the job description you are not only making the hiring managers job easier, but you are also ensuring they notice you are a great fit for the role.
Don’t create your own CV template
Unless you are a professional CV template creator, you should never create your own customer service CV template. Not only is it very time consuming, it is also very difficult to create a CV template that matches or exceeds the quality that you can find on offer online.
With such a huge selection to choose from you will only need to spend a few minutes finding the right one for you, and you can then spend the time you’ve saved on writing a fantastic CV. The layout and presentation of a CV is extremely important, and so many people still get it wrong today. It doesn’t matter how highly skilled, qualified and experienced you are if the presentation of your details is lacking.
Find more free CV templates and examples here.
BONUS TIP: Membership of a professional organisation helps to show your interest in your profession. For example, customer service professions may consider joining the Institute of Customer Service,
